A. Introduction

(1) Northern Branch of Environmental Inspection Bureau (Northern Center of Environmental management)

This Center is in charge of the implementation of matters related to environmental protection in nine cities and counties including Taipei City,New Taipei City, Keelung City, Taoyuan City, Hsinchu City, Hsinchu County, Yilan County, Hualien County, and Lienchiang County.

Address: 9F, 83, Sec.1 Zhonghua Road, Taipei City

Tel: 02-23705255 Fax: 02-23886572

Toll Free Public Nuisance Complaint Number: 0800066666 

Email Address：epao1@epa.gov.tw

(2) Central Branch of Environmental Inspection Bureau

This branch is in charge of the implementation of matters related to environmental protection in six cities and counties including Taichung

City, Changhua County, Nantou County, Yunlin 

County, Miaoli County, and Kinmen County. 

Address: 7F, 497, Sec.2 Liming Road, Taichung City 

Tel: 04-22553349 Fax: 04-22526592 

Toll Free Public Nuisance Complaint Number: 0800066666 

Email Address：epao2@epa.gov.tw

(3) Southern Branch of Environmental Inspection Bureau (Southern Center of Environmental management)

This branch(Center) is in charge of the implementation of matters related to environmental protection in seven cities and counties including Chiayi County , Chiayi City, Tainan City, Kaohsiung City, Pingtung County, Taitung County, and Penghu County.

Address: 323, Bade Road, Fongshan Dist., Kaohsiung City

Tel: 07-7760000 Fax: 07-7766055 

Email address:epao3@epa.gov.tw

B. Work Procedures of Citizen Service

(1) Case handling:

Cases accepted shall be managed by computer and followed-up by designated staff. Cases shall be processed and concluded within seven days, and the information of case applicants and reporters shall be kept confidential.

(2) Cause investigation:

Investigators shall come to the site to investigate the pollution and damage, and record the handling process.

(3) Conclusion of the case:

In accordance with the investigation process, reports shall be classified, and replies made to case applicants and reporters. Cases in violation shall be sent to city or county governments for punishment, as well as tracked and monitored for further improvement.

C. Future Prospects

Owing to the great efforts made by each branch, every year the bureau has been able to achieve its goals. However, this is not enough and we will continue working and striving for greater efficiency with the cooperation of all branches. We will provide better citizen services, promote current policies, and work on the following:

(1) Work hand in hand with the international community to realize our global vision 

We want to encourage our workers to realize our global vision as declared in the Earth Summit "...to act collaterally with common determination to save our earth, to promote human development, to achieve world peace and prosperity..." In order to work together with the international community, we will take the opportunity to send more staff members to advanced countries, such as the US and the UK, to observe and obtain the professional skills required for collecting and acquiring evidence of environmental crimes.

(2) Actively collecting and responding to media opinions 

Currently, the branches make use of print media and electronic media as well as daily local news faxed from environmental protection bureaus of cities and counties to track down pollution sources. Designated staff will then be sent for on-site investigation, or letters will be sent to relevant institutes for follow-up and monitoring, to meet the environmental demands of the public.

(3) More efficient internal management for better citizen services

Due to public demands for high standards of government efficiency and ethics, the personnel management in the governmental agencies is following the trend towards "efficiency management." Performance appraisal forms based on the spirit of enterprise management, have been introduced to encourage "efficient" work and motivate potential development via peer encouragement. Personnel service performance is evaluated by quantified indicators.

(4) Enhance On-the-Job Training to Improve Service Quality

Scholars and experts are invited to give on-the-job training sessions to meet the demands of the public for a more efficient government. It is hoped that personnel in the bureau develop a "high efficiency" work attitude and improve service quality in serving the public by carrying out efficient internal management.

In summation, we have been striving to meet the goal of providing better service efficiency. At the same time, we have constantly reviewed our work and made improvements. We welcome any and all comments and opinions!

Go Back